May 2016
Intermediate to advanced
264 pages
4h 39m
English
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Setting up a knowledge base for your customers
As time progresses, you would start accumulating a wealth of knowledge for common problems faced by customers. It will be desirable to capture this knowledge, and make them searchable and index-able through search engines such as Google so that customers can find solutions to these common problems faster.
In this recipe, we will set up a knowledge base using the Atlassian Confluence product. By integrating with Confluence, agents of your service desk will be able to create articles to capture problem symptoms and solutions based on a set of pre-defined templates, and make them searchable in the service desk.
How to do it...
The first step is to create an Application Link between JIRA and Confluence. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.