Jira 8 Administration Cookbook - Third Edition

How to do it...

The first step to configure Jira for processing incoming email is to set up the inboxes that Jira will use to poll the email from:

1. Navigate to Administration > System > Incoming Mail.
2. Click on the Add POP / IMAP mail server button.
3. Enter a name for the new mail server. We will be using this when adding the mail handler later.

4. Provide the credentials and click on the Test Connection button to make sure that Jira is able to connect to the mail server. If the test is successful, click on the Add button. After we have set up the mail inbox, we can set up what are known as mail handlers in Jira to poll and process email. In this recipe, we will use the most common handler to create and/or comment on issues from email contents. ...