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JIRA Essentials - Third Edition
book

JIRA Essentials - Third Edition

by Patrick Li
April 2015
Beginner content levelBeginner
390 pages
8h 46m
English
Packt Publishing
Content preview from JIRA Essentials - Third Edition

The Help Desk project

Now that you have seen how to manage fields in JIRA, it is time to expand on your Help Desk project to include some customized fields and configurations to help your support staff.

What we will do this time is add a few new custom fields to help capture some additional useful data from the business users when they log an incident. We will also create a customized field configuration specially designed for our support team. Lastly, we will tie everything together by associating our fields, configurations, and projects through the field configuration schemes.

Setting up a custom field

Since you are implementing a support system, one common feature is to be able to escalate the incident, and for every escalation, a group of users ...

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Publisher Resources

ISBN: 9781784398125Purchase Link