We have seen how you can configure JIRA to send e-mails to notify users about updates on their issues. Although, this is only half of the story when it comes to JIRA's e-mail support.
You can also set up JIRA for it to periodically poll mailboxes for e-mails and create issues based on the e-mails' subject and content. This is a very powerful feature with the following benefits:
- Hides the complexity of JIRA from business users so they can log issues more efficiently and leave the complexity to your IT team
- Allows users to create issues even if JIRA can only be accessed within the internal network. Users can send e-mails to a dedicated mailbox for JIRA to poll
Adding an incoming mail server
For JIRA to retrieve e-mails and create issues ...