Skip to Main Content
JIRA Essentials - Third Edition
book

JIRA Essentials - Third Edition

by Patrick Li
April 2015
Beginner content levelBeginner
390 pages
8h 46m
English
Packt Publishing
Content preview from JIRA Essentials - Third Edition

Chapter 10. JIRA Service Desk

JIRA was originally designed and intended as a tool for developers. It was also designed to be an issue-tracking tool to capture bugs and tasks as they build a software. However, its flexibility and extensibility allowed users to use and adapt it into almost any other use cases. Recognizing this and JIRA's potential, a new product called JIRA Service Desk from Atlassian has been released, which was built on top of the JIRA platform, transforming it into a fully-fledged service desk solution.

By the end of the chapter, you will learn the following:

  • Installing the JIRA Service Desk
  • Creating and branding a new service desk
  • Defining and setting up service-level agreement
  • Creating custom queues for agents to work from
  • Integrating ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Jira Software Essentials - Second Edition

Jira Software Essentials - Second Edition

Patrick Li

Publisher Resources

ISBN: 9781784398125Purchase Link