Chapter 10. JIRA Service Desk
JIRA was originally designed and intended as a tool for developers. It was also designed to be an issue-tracking tool to capture bugs and tasks as they build a software. However, its flexibility and extensibility allowed users to use and adapt it into almost any other use cases. Recognizing this and JIRA's potential, a new product called JIRA Service Desk from Atlassian has been released, which was built on top of the JIRA platform, transforming it into a fully-fledged service desk solution.
By the end of the chapter, you will learn the following:
- Installing the JIRA Service Desk
- Creating and branding a new service desk
- Defining and setting up service-level agreement
- Creating custom queues for agents to work from
- Integrating ...
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