Job Aids Basics, 2nd Edition

Book description

A Simple, Effective Approach to Attaining Learning and Performance Results

Job aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid is the right choice? Job Aids Basics will teach you everything you need to know about selecting, creating, and using job aids.

In this revised second edition, author Joe Willmore has included new examples of how to use job aids, as well as a new chapter on creating job aids for mobile devices. This is in addition to his step-by-step guide to determining the right job aid format for any situation, developing it using proven best practices, and implementing it in a way that ensures people will actually use it on the job. Willmore also gives you an evaluation process to determine if the job aid accomplished the business objectives you set out to meet.

Each chapter contains insightful tips and tricks to help you avoid common mistakes people make when designing a job aid. There are also exercises at the end of every chapter so you can practice what you’ve learned. And as with all books in ATD’s Training Basics series, icons will alert you to essential concepts and definitions.

Go from novice job aid designer to expert by adding this crucial resource to your training toolkit.

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. About the Training Basics Series
  6. Preface
  7. 1. Why Focus on Job Aids?
    1. Why Use Job Aids?
    2. What’s a Job Aid, Anyhow?
    3. Understanding Human Performance
    4. What Isn’t a Job Aid?
    5. What’s the Difference Between a Job Aid and a Tool?
    6. Is an EPSS a Job Aid?
    7. Getting It Done
  8. 2. Vive la Différence: Understanding Job Aid Format Choices
    1. The 10 Job Aid Formats
    2. Getting It Done
  9. 3. Determining Appropriate Job Aid Use
    1. When to Use a Job Aid
    2. When Not to Use a Job Aid
    3. Selecting the Appropriate Format
    4. Bundled Versus Stand-Alone Job Aids
    5. Issues to Consider With Technology
    6. Getting It Done
  10. 4. Going Mobile: Job Aids for Mobile Devices
    1. Design for the Device
    2. Benefits
    3. Drawbacks
    4. Other Design Considerations
    5. Getting It Done
  11. 5. The Job Aid Development Process
    1. The Job Aid Trigger
    2. The Job Aid Development Process
    3. Putting the Process Into Practice
    4. Getting It Done
  12. 6. Development and Design Tips
    1. General Job Aid Design Rules
    2. Appropriate Format for the Task
    3. Other Important Design Guidelines
    4. Format-Specific Design Tips
    5. Functional Concerns
    6. Working With a SME
    7. Getting It Done
  13. 7. Testing and Implementation
    1. Formative Evaluation
    2. Building in Improvements
    3. Rollout
    4. Acceptance and Buy-In
    5. Getting It Done
  14. 8. Evaluating Job Aids
    1. Evaluating Results
    2. Summative Evaluation
    3. Planning for Evaluation
    4. The Five Levels of Evaluation
    5. Isolating the Impact
    6. Deciding What to Evaluate
    7. Evaluating Bundled Job Aids
    8. Return on Expectations
    9. Getting It Done
  15. 9. Avoiding Common Mistakes
    1. The Most Common Errors
    2. Putting It All Together
    3. Getting It Done
  16. References
  17. Additional Resources
  18. About the Author

Product information

  • Title: Job Aids Basics, 2nd Edition
  • Author(s): Joe Willmore
  • Release date: September 2018
  • Publisher(s): Association for Talent Development
  • ISBN: None