Why Focus on Job Aids?
You’ve probably heard the term job aid before. If you’re a trainer, instructional designer, or someone who provides support to performers, you probably have experience developing job aids. Or, maybe you’ve read some of the literature explaining how job aids are such an effective and cost-productive means of providing just-in-time performance support, and they sound like a good fit given the time-urgent client demands you face. You may have heard references to performance support tools and quick reference guides and wondered if they’re the same as job aids. You may even be under pressure from management to create some “apps” to use on phones or tablets for people out in the field. Do those count as job aids as well?