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Vive la Différence: Understanding Job Aid Format Choices

In chapter 1 you learned what a job aid is, but there is more than just one type of job aid; performers have different types of informational needs. Additionally, not all informational needs are well suited for job aids. Although job aids come in many formats, lengths, and media, you need to determine if the work setting and performer background are appropriate for a job aid, or if some other kind of solution is more appropriate.

The purpose behind a job aid is to provide data or information so that a performer can minimize the need to memorize task details while applying existing skills and knowledge. However, there are many different types of performers, work situations, tasks, and ...

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