3

Determining Appropriate Job Aid Use

Now that you’re aware of the different types of job aids, it becomes critical to make wise decisions about when a job aid is appropriate and how to choose the right format. Each job aid format is appropriate for dealing with particular performance challenges; therefore, you need to choose the format that fits the needs of the performer and challenges of the work situation. This chapter can help you with those decisions.

When to Use a Job Aid

You’d think that in a book about job aids and how to use them, you’d see claims about how they’re so effective they can fit nearly every performance situation. The reality is somewhat different. Job aids can be nearly miraculous in terms of their impact on performance ...

Get Job Aids Basics, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.