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Going Mobile: Job Aids for Mobile Devices
If we remember the purpose of job aids (to provide performance support), then the ubiquitous presence of mobile devices in the work environment offers some amazing opportunities. Mobile devices give instructional designers the opportunities to provide performance support in the field and on the job in ways that weren’t easily available previously. Practically every working professional has a cell phone, and most of them are smartphones. Lots of individuals have other kinds of wireless devices. The possibilities in terms of performance support are endless.
But just as mobile devices provide opportunities to deliver performance support in a more timely fashion and in work settings that didn’t have good ...
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