Character is like a tree and reputation is its shadow.The shadow is what we think it is;the tree is the real thing.

Abraham Lincoln, sixteenth Presidentof the United States

image

I get between my customers and any problems they might experience.

Sam Walton, the founder of Walmart, once said that the two most important words he ever wrote were “satisfaction guaranteed.” They were on the company’s very first sign. Customers knew that from the moment they entered the doors beneath that sign, they could feel secure in any purchase they made there. The company stood behind those two words. Their ...

Get Joe Girard's 13 Essential Rules of Selling: How to Be a Top Achiever and Lead a Great Life now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.