The path to extraordinary … one small step at a time

In the introduction to this book, I explained how skills and behaviours in isolation are not enough to reach extraordinary. Yet, still, an exorbitant amount of money and energy is spent by organizations every year developing them as standalone pieces. In my experience, this is a big mistake. The American Society for Training and Development (ASTD) reports that for 2012 alone, US organizations spent an eye‐watering $164.2 billion (yes, BILLION) on training staff. I can’t claim to have seen every development programme on the planet, yet I know from my own clients that much of the training they deliver, historically, consists of developing skills and behaviours only. While this is of course ...

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