Jolt 3Take care of the small stuff

Being extraordinary requires a combination of getting the bold, brave and world-rocking vision in place whilst refining and tinkering with the small pieces. Beware of letting go of the small nuggets. Build a culture where everyone plays a role in tweaking and upgrading. Make it a consistent part of how you do business and you will find you build an audience that comes back to you, confident that you will deliver something extraordinary.

During a rehearsal for Les Miserables, I recall the Musical Director spending almost 20 minutes labouring just one solitary note with us. It seemed bizarre and unnecessary at the time. In a three-hour spectacle, why polish one note? One brave soul decided to ask the question ...

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