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Juniper Networks® Field Guide and Reference by Juniper Networks®, Cris Morris, Gary Drenan, Aviva Garrett

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Customer Services

A portfolio of customer services is available from Juniper Networks, some of them freely available to the public at www.juniper.net. Most services, however, are incorporated in sales service agreements designed to help and assist the Juniper Networks customer. The support services plan for maintenance and hardware delivery needs has several levels of support. Education and training services offer programs for product and technology training, and a certification program to enable engineers and others to validate product competence. The advanced professional services program provides supplemental consulting, design, and project management resources. Onsite residence is available.

Support Services Packages

Several support packages ...

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