Case Study: When Does a Mistake Stop Being Honest?*

When does a mistake stop being honest? There is no clear a priori line. It isn’t as if it would be patently clear to everybody involved that there is a line that has been crossed, and once it has, the mistake is no longer honest. Rather, it depends very much on how the story of a mistake is told, and who tells it. Here I want to recount one such “mistake,” a mistake that got turned into a crime, first a “crime” of sorts by the organization itself, and then by a prosecutor (who, in this particular country, happens to work for the regulator). Who gets to draw the line? Who gets to tell the story? These questions are absolutely critical in understanding how we end up with what might be seen as ...

Get Just Culture, 3rd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.