There are basically two ways to approach a just culture: inside your organization as well as outside of it. One is based on retribution, the other on restoration. When faced with actions that led to a (potentially) bad outcome
1. Retribution imposes a deserved and proportional punishment.
2. Restoration repairs the trust and relationships that were damaged.
Retributive and restorative processes ask very different questions in the wake of an incident. Consider this when you are trying to build a just culture of trust and accountability in your organization.
• Retribution
• Which rule has been broken?
• Who did it?
• How bad was the infraction, and so what does the person deserve?
• Which manager, ...
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