Why do your people break the rules? This is of course a normative question. It assumes that the rules are right to begin with. So perhaps it is not even the right question to ask! Be that as it may, you may actually have your own answers to this question. Is it because your people can’t be bothered following them? Or have your people learned that those particular rules don’t matter, or that a shortcut gets them to the goal faster without—supposedly—any harmful consequences? Or do they believe that they are above the rules; that the rules are really made for other people who are not as good at the job as they are?
The way you think about this matters. It determines how you respond to the people involved ...
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