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What Is the Right Thing to Do?

An airline safety manager told me recently of an event where an aircraft of theirs had departed from a runway after closing time of the airport, and the runway lights had been switched off. The chief pilot, on hearing about the incident, said to the safety manager: “Bring those idiots to me—now! I don’t care who they are, they’re dead!”

If you help run the organization, or a part of it, how would you respond to evidence of such an incident? The safety of your organization has to do with being open, with trust, with a willingness to share information about safety problems without the fear of being nailed for them. But most people also believe that the openness of a just culture is not the same as uncritical ...

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