September 2009
Beginner
256 pages
5h 33m
English
Content preview from Just Listen
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
17
THE POWER OF “HMMM....”
Benefit:Calm a person who’s upset or angry, moving the person from resisting to listening and then from listening to considering.
Your most unhappy customers are your greatest source of learning.—BILL GATES, MICROSOFT CHAIRMAN
Let’s say you’re in sales. Your company, worried about slumping revenues, wants me to train you and your colleagues to use my techniques to increase your sales. You’re not happy about that—and you’re too pissed off right now to feel like beating around the bush about it.
Over lunch, you say to me, “I don’t know why I need to learn all this crap about getting through to people. Why can’t I just do the job I’m trained to do? Why can’t I just ask customers what they’re looking for and how much ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.