Chapter 4. Provide Feedback
Feedback is information about behavior and its resulting impact. It may or may not include instruction for improvement as well.
Feedback doesn’t solve problems by itself. It opens the door for problem-solving discussions and follow-up actions. Your employees cannot do a good job without feedback, and they certainly can’t improve without it.
Honest, direct feedback is a critical component of holding employees accountable. It also helps build a trusting relationship with your employees. They may not agree with what you say, but if you are honest and fair about it, they will learn to trust and respect you. The more they trust and respect you, the greater effect your feedback will have as you hold them accountable for results. ...
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