Chapter 5. Link to Consequences
You have set goals that are specific, measureable, action-oriented, realistic, and time-bound. Your employee has committed to reaching them. You have measured the results. You have given feedback. In most cases, this process will ensure great employee performance. Setting expectations followed by quality feedback is the backbone of holding someone accountable.
Sometimes, however, your employees will need a little more help to live up to their commitments. When they struggle to reach their goals, you can help by administering appropriate consequences. Consequences will guide and focus their behavior and encourage them to take their commitments more seriously.