Purpose of the OUTLINE stage:
To define your problem and understand why it needs to be solved.
Tools and techniques covered:
- Problem statement
- Value-Context-Performance-Hypotheses (VCPH) pack
Supplementary tools referred to in this chapter are available in Chapter 9.
- Clarity in all stakeholders’ minds of the problem at hand.
- Understanding of what a good solution will look like.
- Knowing when the solution needs to be delivered.
- Awareness of the context surrounding the problem.
The OBTAIN problem-solving process