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Purpose of the OUTLINE stage:

To define your problem and understand why it needs to be solved.

Tools and techniques covered:

  • Problem statement
  • Value-Context-Performance-Hypotheses (VCPH) pack

Supplementary tools referred to in this chapter are available in Chapter 9.

Key outcomes:

  • Clarity in all stakeholders’ minds of the problem at hand.
  • Understanding of what a good solution will look like.
  • Knowing when the solution needs to be delivered.
  • Awareness of the context surrounding the problem.

The OBTAIN problem-solving process

The OBTAIN problem-solving process

1.1 The ...

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