Purpose of the ANALYSE stage:
To obtain robust qualitative and quantitative evidence to support your hypothesis.
Tools and techniques covered:
- Data gathering
- Interviewing
- 5 whys
- Spreadsheet modelling
Supplementary tools referred to in this chapter are available in Chapter 9.
Key outcomes:
- All data sourced and gathered.
- Root cause of the problem identified.
- Robust evidence obtained through analysis.
- Hypothesis refined, discarded or confirmed based on evidence.
The OBTAIN problem-solving process
4.1 Without data you have nothing
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