Further reading and references

Business literature

Analysing data

For a useful introduction to Microsoft Excel and its functions, try: Spreadsheet Projects in Excel for Advanced Level, Julian Mott and Ian Rendell (2003). Oxford: Hodder Murray.

Benchmarking

The most authoritative text on the subject is: Strategic Benchmarking: How to Rate Your Company’s Performance against the World’s Best, G.H. Watson (1993). New York: John Wiley & Sons.

Change management

For an excellent overview, try: Financial Times Briefing: Change Management, Richard Newton (2010). Harlow: Financial Times Prentice Hall.

Coaching

One of the seminal works on coaching: The Tao of Coaching, Max Landsberg (2003, revised edition). London: Profile Books.

Communication skills

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