Key Management Development Models

Table of contents

1. Cover
2. Title
3. Table of Contents
4. About the author
5. Acknowledgements
6. Preface
7. Using this book
8. DEVELOPING YOURSELF
   1. PART ONE Happiness
      1. 1 Positive affirmations
      2. 2 Positive mental attitude and content reframing
   2. PART TWO Memory and recall
      1. 3 Loci method
      2. 4 Number/rhyme method
   3. PART THREE Motivation
      1. 5 Maslow’s hierarchy of needs
      2. 6 Glasser’s choice theory
      3. 7 Pink’s model of motivation
   4. PART FOUR Personal change
      1. 8 Cognitive restructuring
      2. 9 The Secret/law of attraction (Byrne)
      3. 10 Seven habits of highly effective people (Covey)
   5. PART FIVE Problem solving and decision making
      1. 11 Force field analysis
      2. 12 Is/is not problem-solving technique
      3. 13 Ladder of inference (Argyris)
      4. 14 OODA loop
      5. 15 Polarity management
      6. 16 Vroom–Yetton–Jago decision model
   6. PART SIX Resilience
      1. 17 Kobasa and ‘hardiness’
   7. PART SEVEN Self-awareness
      1. 18 360° feedback
      2. 19 Emotional intelligence
      3. 20 Johari window
      4. 21 Multiple intelligences
   8. PART EIGHT Self-confidence and stress management
      1. 22 Anchoring a calm state
      2. 23 Meditation
      3. 24 Mindfulness
   9. PART NINE Time management, concentration and focus
      1. 25 Covey’s time matrix (Eisenhower)
      2. 26 Getting things done (Allen)
      3. 27 Wheel of life
   10. PART TEN Learning
       1. 28 Accelerated learning
       2. 29 Benziger’s thinking styles assessment
       3. 30 Kolb/Honey and Mumford learning styles
   11. PART ELEVEN Listening skills
       1. 31 Active listening
       2. 32 Critical listening
       3. 33 Relationship listening
9. MANAGING OTHERS
   1. PART TWELVE Assertiveness
      1. 34 The broken record
      2. 35 Fogging
   2. PART THIRTEEN Coaching
      1. 36 CLEAR model (Hawkins)
      2. 37 GROW model (Whitmore et al.)
      3. 38 Solution-focused coaching (OSKAR)
   3. PART FOURTEEN Communication
      1. 39 DISC
      2. 40 Matching and mirroring
      3. 41 Storytelling
      4. 42 VAK (visual, auditory, kinaesthetic)
   4. PART FIFTEEN Conflict management
      1. 43 Betari box
      2. 44 Thomas–Kilmann conflict mode instrument
   5. PART SIXTEEN Creativity
      1. 45 Brain-friendly brainstorming
      2. 46 Challenging assumptions
      3. 47 PMI (plus, minus, interesting)
      4. 48 Random word technique
      5. 49 SCAMPER
   6. PART SEVENTEEN Giving feedback
      1. 50 EEC model
      2. 51 EENC
   7. PART EIGHTEEN Goal setting
      1. 52 Locke and Latham’s five principles
      2. 53 Reticular activating system
      3. 54 SMART goals
      4. 55 CASE – behavioural objectives
   8. PART NINETEEN Influence and persuasion
      1. 56 4Ps of persuasion
      2. 57 Bilateral brain theory
      3. 58 Embedded commands
      4. 59 Locus of control (Weiner’s attribution theory)
      5. 60 Positive language
      6. 61 Spheres of influence
   9. PART TWENTY Leadership
      1. 62 Action-centred leadership
      2. 63 Covert leadership
      3. 64 Leadership styles
   10. PART TWENTY-ONE Negotiation
       1. 65 Distributive bargaining (adversarial model)
       2. 66 Integrative bargaining
       3. 67 Harvard principled negotiation
       4. 68 RADPAC
   11. PART TWENTY-TWO Presentation
       1. 69 INTRO
   12. PART TWENTY-THREE Relationships
       1. 70 The four agreements (Ruiz)
       2. 71 Rapport building
       3. 72 Transactional analysis
   13. PART TWENTY-FOUR Teamwork
       1. 73 Sigmoid curve
       2. 74 Tick-box and high-performance teams
       3. 75 Extended Tuckman teamwork theory
10. What did you think of this book?
11. Index
12. Endorsements
13. Advertisements
14. Imprint