Tick-box and high-performance teams

The big picture

A tick-box culture is driven by rules, controls, systems and processes. A high-performance culture accepts that certain basic controls are needed as a platform from which to jump into high performance.

Imagine the scene: ABC Corporation employs 300 people. Every 1st March, the HR department sends a reminder to every manager in the corporation that they must set and agree objectives for their team members by 1st April. The managers dutifully sit down with their team members, agree some relatively SMART objectives and send a note to HR to say they have done it. On 1st October every year, HR sends a note to each manager reminding them to conduct appraisal interviews by 31st October. After a ...

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