The big picture

Benchmarking is the systematic comparison of organisational processes and performances based on predefined indicators. The objective of benchmarking is to find the gap between the best practices and the present performance of the organisation in order to create new standards and/or improve processes.

There are five basic types of benchmarking:

  1. The historical benchmark – a comparison of the indicators and performances of the organisation with its performance at a previous moment in time.
  2. The internal benchmark – a comparison of performance and practices between parts of an organisation, e.g. between business ...

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