September 2012
Intermediate to advanced
376 pages
6h 44m
English
Content preview from Key Performance Indicators (KPI)
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52
Quality index
Strategic perspective
Operational processes and supply chain perspective
Key performance question this indicator helps to answer
How is the organisation ensuring that it is delivering products/services that are fit for purpose?
Why is this indicator important?
The pursuit of ‘quality’ has been something of an obsession within many organisations across most industries and sectors since quality gurus such as W. Edwards Deming, Josef Juran and Philip Crosby introduced the principles of Total Quality Management (TQM) to Western firms struggling to compete with quality-savvy Eastern competitors (most notably from Japan).
However, the challenge is that there are many definitions of what the term ‘quality’ means in an organisational ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.