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Key Performance Indicators (KPI) by Bernard Marr

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Employee engagement level

Strategic perspective

Employee perspective

Key performance question this indicator helps to answer

To what extent are our employees committed to delivering to the vision and mission of the organisation?

Why is this indicator important?

The level of employee engagement is one of the most important indicators of the likelihood of an organisation succeeding financially and delivering to its vision and mission statements.

Crucially, an employee engagement survey differs from the traditional employee satisfaction surveying instruments that have been used extensively by organisations for decades.

Indeed, engagement surveys emerged when leading organisations began to realise that ‘satisfaction’ does not tell the whole ...

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