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Key Performance Indicators (KPI) by Bernard Marr

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Absenteeism Bradford factor

Strategic perspective

Employee perspective

Key performance question this indicator helps to answer

To what extent is unauthorised employee absenteeism a problem in our business?

Why is this indicator important?

When employees are absent from work it costs the business money and causes disruptions. In terms of costs it is not just the direct costs that matter but the indirect costs of absenteeism, such as the cost of replacing absent employees in critical positions and possible overtime payments to these replacement workers, as well as the effect the absenteeism has on workforce levels, medical aid costs, and group life and disability premiums. It is estimated that the indirect cost of absenteeism can easily ...

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