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Key Performance Indicators (KPI) by Bernard Marr

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360-degree feedback score

Strategic perspective

Employee perspective

Key performance question this indicator helps to answer

How well are our people performing in the eyes of those who have a stake in their performance?

Why is this indicator important?

360-degree feedback provides an individual with a broad assessment of their performance based on the views of those who have a stake in their performance, such as supervisor/boss, reporting staff members, co-workers, customers, suppliers, etc. Most 360-degree feedback tools are also responded to by each individual in a self-assessment. How they assess themselves can be easily compared with those providing the feedback (or raters as they are often called), using a scoring method of, for ...

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