Chapter 16
Measuring IT Performance
In This Chapter
Appreciating the growing importance of IT and the need to measure it
Metric for measuring IT service delivery
Monitoring IT projects effectively
There are few businesses today that are not dependent on IT in some form or another. Whether from the simple desk top computer that allows employees to do their job through to complex networks and bespoke technology that are paramount to business success.
If your business depends heavily on IT or you need IT systems to deliver your product or service to your customer effectively and efficiently then you would be wise to measure IT performance through the adoption of some of the IT-focused KPIs detailed in this chapter.
Why IT Matters More Than Ever
Technology has significantly assisted business success. Now you can
- Easily and cheaply communicate with suppliers and customers.
- Sell online without a physical presence on the high street.
- Venture into new markets unhindered by geographical location.
- Reduce costs and become much more efficient.
But these advantages do come at a price.
For example most businesses today handle and store personal data. In days gone by, that data would be held ...
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