Key Performance Indicators For Dummies

Chapter 17

Measuring People Performance

In This Chapter

Measuring how satisfied and engaged your employees are … and understanding the difference between the two

Working out whether your employees would recommend you … and understanding why they should

Making performance appraisals meaningful and useful

People are your most important assets. They are also probably your biggest cost, so it’s really vital that you know what they are doing and whether they are happy, productive and engaged. It is clearly important that your people are doing what they are supposed to be doing, working hard and adding value to the business; generally speaking, they are only likely to be doing that if they are happy and engaged – at least most of the time.

Considering the importance of people, I am constantly surprised at how few businesses really measure their people in any meaningful way. In fact most companies do this really badly and it’s almost always the least well measured section of a performance framework.

Many businesses conduct basic staff surveys – often copied from some other company’s staff survey or one that managers have found online. Alternatively, businesses will use over-simplified ...