An accredited coach pointed out to me recently that I had not made it clear enough as to why the senior management team should be interested in performance measures.
Winning KPIs are part of the bigger picture to succeeding with performance management. I have developed a model to help organizations see where KPIs fit within the larger picture of revitalizing performance management, see Exhibit 4.1. It is my hope that this model will help identify why organizations are failing to meet their potential and why many performance-management initiatives, like the balanced scorecard, fail.
I believe that performance management has been much misunderstood, ...
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