Chapter 7Foundation Stones for Implementing Key Performance Indicators
There are seven foundation stones that need to be laid before we can successfully develop and utilize key performance indicators (KPIs) in the workplace. When building a house, you need to ensure that all the building is undertaken on solid foundation stones. Success or failure of the KPI project is determined by the presence or absence of these seven foundation stones (see Exhibit 7.1). They are so important that I can guarantee you will have limited success without them in place. I have witnessed far too many projects where well-meaning and talented individuals have compromised these foundation stones only to later suffer the fate of an underperforming KPI platform.
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