October 2019
Intermediate to advanced
384 pages
8h
English
Content preview from Key Performance Indicators, 4th Edition
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CHAPTER 6Up-Skill In-House Resources to Manage the KPI Project
Overview
The success of a KPI project rests with trained home-grown staff who have been reassigned so that they are full time on the project. This chapter covers the importance of selecting an in-house person to lead the KPI team, the reasons why choosing an external recruit to run the KPI team is doomed to fail, the training of the KPI team that will be required, and the need for a “just-do-it” KPI team culture.
The KPI project will have a team with the capability to deliver, provided it is supported by a forward-thinking senior management team. This team will need to be supported by both internal and external mentors and receive comprehensive training. Establishing a just-do-it culture and process will enable the project team to cut through red tape and deliver a timely suite of performance measures, recognizing that it will require further tailoring and improvement six to eight months after the commissioning of the CSFs and KPIs.
This chapter also outlines the resources I have provided to help the KPI team and the tasks required in this stage and gives instructions on how to access, free of charge, a PDF of the suggested worksheets and checklists.
Key learning points from this chapter include:
- The importance of the KPI team working full time on the KPI project
- The KPI project team should be a mix of oracles and young guns
- Having a home-grown KPI team leader
- Linking the KPI team directly to the CEO
- Research ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.