Key Performance Indicators, 4th Edition

CHAPTER 6Up-Skill In-House Resources to Manage the KPI Project

Overview

The success of a KPI project rests with trained home-grown staff who have been reassigned so that they are full time on the project. This chapter covers the importance of selecting an in-house person to lead the KPI team, the reasons why choosing an external recruit to run the KPI team is doomed to fail, the training of the KPI team that will be required, and the need for a “just-do-it” KPI team culture.

The KPI project will have a team with the capability to deliver, provided it is supported by a forward-thinking senior management team. This team will need to be supported by both internal and external mentors and receive comprehensive training. Establishing a just-do-it culture and process will enable the project team to cut through red tape and deliver a timely suite of performance measures, recognizing that it will require further tailoring and improvement six to eight months after the commissioning of the CSFs and KPIs.

This chapter also outlines the resources I have provided to help the KPI team and the tasks required in this stage and gives instructions on how to access, free of charge, a PDF of the suggested worksheets and checklists.

Key learning points from this chapter include:

1. The importance of the KPI team working full time on the KPI project
2. The KPI project team should be a mix of oracles and young guns
3. Having a home-grown KPI team leader
4. Linking the KPI team directly to the CEO
5. Research ...