Index

NUMBERS

40 percent rule, SDy, 234–235

100 Best Companies to Work For, 143

2008 National Study of the Changing Workforce, 145

2010 World’s Most Admired companies,

A

absenteeism, 51–53, 310

case studies, 68

categories of costs, 56

causes of, 54

compensation for absent employees’ time, 60–61

consequences of, 55

defined, 52

direct costs and incidence of, 54

estimating cost of, 58–65

exercises, 74–75

indirect costs, 69–70

interpreting absenteeism costs, 66–68

measures of, 58

reducing, 68–69

positive incentives, 69–70

presenteeism, 72–74

PTO (paid time off), 70–71

summary comments on absence-control policies, 71

substitute employees, cost of, 64

total hours lost to, 59–60

yearly cost per employee, 65

absorption, 145

accuracy of estimates, SD ...

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