9 How to Finish

When I was working for the United Nations (UN), my boss at the time would regularly start conversations with the words “When the website is done . . .” to which I would respond, “The website is never done.” I count among my accomplishments the fact that by the time I left the UN, people had bought in to the agile, iterative process that treats software as a living thing that needs to be constantly maintained and improved. They stopped saying “When the website is done . . .”

Technology is never done, but modernization projects can be. This chapter covers how to define success in a way that makes it clear when the modernization effort is completed and what to do next. In the beginning of a project, what success looks like can ...

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