Know-How

Just as the Beatles song “HELP!” laments, we often need “somebody, not just anybody,” even if we previously felt self-assured. One of the biggest failures of any type of training stems from releasing learners into the world to perform too quickly. Most workplace, educational, and informal training severs the trainer-learner connection too abruptly once the session is over. Just because the trainees have supposedly demonstrated that they can do it or passed some sort of test doesn’t mean they’re ready to go solo.⁹

Left alone, especially if there is a time gap between the training experience and real-life application, human tendencies toward forgetfulness, ...