Chapter Six. How to build great teams
So, you’ve got your Big Idea—you know what the business is for and why customers might want a piece of that. Now it’s the exciting part—shaping a team that can deliver on that Big Idea. First task is to plan to make that team a happy one ...
Happy teams make you more money. The best customer service is delivered by happy, motivated people. You cannot be a great modern retail business without happy and motivated teams. The best performance improvement strategy I could ever recommend is “make your team happy.”
A happy team of friendly motivated people, pulling together, having fun with customers, bristling with ideas and enthusiasm, people with passion for the job, can build huge performance improvements. Like ...
Get Know Your Shoppers (Collection) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
