Chapter Seven. How to get people out of bed

Motivated staff are critical to the success of your store. Hopefully you will have already read the previous chapter on store cultures (the mission and values stuff). If you have, then you are already on the way to enjoying the benefits of having a motivated team around you. In this section, we’re going to get a bit deeper into the nitty gritty of motivation. In particular, I’d like to suggest some practical moves you can make to improve the motivation of your team.

If you’re going to build a great culture in your store, a motivated team is essential. Just to recap, the benefits of a great store culture include cost savings, customer service quality improvements, people pulling together to deliver the ...

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