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Knowledge Automation: How to Implement Decision Management in Business Processes by Alan Fish

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CHAPTER FIVE

Using DRA in Knowledge Automation Projects

LET ME SUMMARIZE OUR PROGRESS SO FAR. We have remodeled our business processes, identifying a set of decision points that will be automated by encapsulating our organization's business knowledge in decision services. We have defined the structure of the decision-making to be implemented at these decision points using Decision Requirements Analysis (DRA). As a result we have a complete set of high-level functional requirements for knowledge automation, expressed as business process flows and Decision Requirements Diagrams (DRDs) with supporting documentation. Now we need to design, implement, and deploy a set of decision services to meet these requirements.

Such projects can be fraught with problems, and many of these problems result from a lack of structure. This chapter provides some advice on how these problems can be mitigated, or completely avoided, by using the decision structure revealed in the DRDs as a template to provide a structure for the project, a structure for knowledge discovery, a structure for the design, and a structure for the implementation.

DRA IN PROJECT MANAGEMENT

The decision structure revealed through DRA has several important roles in ensuring a well-managed knowledge automation project:

  • It provides a basis for a clear contractual definition of the scope of the project.
  • It provides metrics for estimation of effort and timescales.
  • It suggests a structure for project and resource planning.
  • It allows ...

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