Configuring Services and Processes
Juha Tiihonena, Wolfgang Mayerb, Markus Stumptnerb and Mikko Heiskalaa, aAalto University, Aalto, Finland, bUniversity of South Australia, Adelaide, SA, Australia
Abstract
Many modern product offerings are bundles of physical and service elements. The mass-customization by configuration approach is applicable to services, but may require extensions to traditional configuration techniques. The service production process is more intimately involved with the customer and his/her environment, which may need to be modeled to effectively manage service configuration and delivery. Configurable processes can be imperative for flexible development and provisioning of services. This chapter summarizes ...
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