I thank the many people who have influenced my career in KM, particularly Dr. Larry Medsker and Dr. Jay Liebowitz. I have had the pleasure of knowing both these distinguished men for nearly 20 years. They have been my mentors, friends, colleagues, and advisors.
I also thank the many corporations and brilliant people I have had the pleasure to work with since 1998, implementing KM strategies, programs, projects and systems, and without this valuable experience, this book would not be possible. Special thanks go to Sydney Torain who served as my research assistant throughout the completion of this book.
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