CHAPTER 3

Here Today, Gone Tomorrow

We learn through experience and experiencing, and no one teaches anyone anything. This is as true for the infant moving from kicking to crawling to walking as it is for the scientist with his equations. If the environment permits it, anyone can learn whatever he chooses to learn; and if the individual permits it, the environment will teach him everything it has to teach.

––Eric Hoffer, U.S. philosopher1

Organization Memory (OM), sometimes called institutional or corporate memory—or even history—is the company equivalent of individual DNA, which is often described as the blueprint of an organism or the molecule of heredity because parents transmit copied portions to their offspring.

Much the same can ...

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