As we gain more knowledge, we do not become certain, we become certain of more.
IN THIS CHAPTER
Define knowledge management (KM).
Understand the noise about knowledge management. Understand why now.
Evaluate knowledge management's value proposition
Look beyond the buzz to see if there is anything "real" behind KM.
Define what knowledge management is not.
Understand if your company is ready for knowledge management.
Data. At first we had too little. We asked for more and we got it. Now we have more than we want. Data led to information, but what we were looking for in the first place was knowledge.
As an increasing number of companies now realize that knowledge is their key asset, they want to turn to managing this ...