Chapter 4. The 10-Step KM Roadmap


They copied all that they could follow but they could not copy my mind, and I left 'em sweating and stealing and a year and half behind

 --Rudyard Kipling.


  • Understand the 10-step knowledge management roadmap and how it applies to your company.

  • Understand the four phases constituting these 10 steps: infrastructural evaluation; KM system analysis, design, and development; deployment; and evaluation.

  • Understand where each step takes you.

  • Articulate a clear link between KM and business strategy to maximize performance and impact on your company's bottom line.

  • Learn how to prioritize KM processes to maximize business impact.

  • Understand the key steps involved in knowledge auditing, knowledge mapping, strategic ...

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