Chapter 15. Case Studies
If a man empties his purse into his head, no man can take it away from him. An investment in knowledge always pays the best interest
IN THIS CHAPTER
Understand how high-performance companies manage knowledge.
Understand process distributions in successful knowledge management projects.
Analyze KM case studies from the aerospace, software, consumer technology, telecommunications, publishing, consumer products, pharmaceuticals, and consulting industries.
Understand the strategic alignment of a successful knowledge management project with existing business processes.
Understand how your knowledge management project can build both upon the failures and successes of these companies.
Edward Deming once commented, ...