Chapter 15. Case Studies


If a man empties his purse into his head, no man can take it away from him. An investment in knowledge always pays the best interest

 --Benjamin Franklin


  • Understand how high-performance companies manage knowledge.

  • Understand process distributions in successful knowledge management projects.

  • Analyze KM case studies from the aerospace, software, consumer technology, telecommunications, publishing, consumer products, pharmaceuticals, and consulting industries.

  • Understand the strategic alignment of a successful knowledge management project with existing business processes.

  • Understand how your knowledge management project can build both upon the failures and successes of these companies.

Edward Deming once commented, ...

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