O'Reilly logo

Knowledge Works: The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance by Jane McKenzie, Christine van Winkelen

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 12

MAKING MORE KNOWLEDGEABLE DECISIONS

Snapshot

Good decision-making matters in all organizations. Today there are even more pressures on decision-makers to reflect the priorities of many different people and institutions, so “good” decision-making can be even harder to achieve. Decision-making is a knowledge-intensive activity. Consequently, initiatives may be needed to help decision-makers to access and use the best available knowledge. An integrated approach has been developed that draws on essential knowledge-related practices that affect decision-making. It is organized around five broad factors: using experts, using technology, using internal and external collaboration, organizational learning about decision-making, and developing individuals as decision-makers.

Evaluating how well your organization performs against these five factors is a useful starting point. You can do this by working with the maturity model that describes five levels of performance for each factor. It provides a systematic framework for examining your current position and planning how to improve. If one part of the organization is better than another at one of the factors, then managing a peer learning process can help build the capability of the whole organization.

Helping individuals to become more effective decision-makers requires particular attention. The research also offers a framework of five useful personal competencies: linking the big picture with the detail required for action, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required