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Knowledge Works: The Handbook of Practical Ways to Identify and Solve Common Organizational Problems for Better Performance by Jane McKenzie, Christine van Winkelen

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INTRODUCTION

“Knowledge Works” came about as a result of reflecting on a decade of highly applied and collaborative research at Henley Business School in the UK. Those associated with the various projects have benefited from the insights, approaches, tools, and methods that came from the work, as their comments throughout the book show. However, until now further distribution has been limited to an academic audience. To mark the 10th anniversary of a Forum that examines knowledge issues in organizations and

actively challenges current thinking by encouraging new ideas, exploring links with other disciplines, and expanding the boundaries of the subject

it seemed appropriate to share the practical aspects of what we have learnt with a wider audience.

Where Does the Content of the Book Come From?

The Knowledge Management Forum (KM Forum) was established in 2000 at Henley Business School. Its members are large organizations, both multi-national private sector firms and major UK public sector bodies. The intention from the outset was to create a community where business professionals could think together with peers facing similar challenges about knowledge related issues. Since then, the KM Forum has established an international reputation for thought leadership in the field.

Each year, we use a consultation process to surface pressing and topical knowledge related challenges facing organizations. From these, projects emerge which inspire working groups of members to congregate around them. ...

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